Privacy Policy

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Last updated: October 27, 2026

1. Introduction

PT Vaughan Smith Investments, trading as Bali Pilates Plus (“Bali Pilates Plus”, “we”, “us” or “our”), respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://www.balipilatesplus.com, contact us, enquire about our services, register for Pilates classes or teacher training programmes, or interact with our advertising on Facebook and Instagram.

Our services include Pilates classes, private sessions, Pilates teacher training, educational programmes and related services.

We handle personal information in accordance with applicable data protection laws, including Indonesia's Personal Data Protection Law where applicable.

2. Personal Information We Collect

The information we collect depends on how you interact with us.

Information you provide

We may collect:

• Your name, email address and telephone number.

• Your country or location, where relevant to your enquiry.

• Your preferred course, training dates or programme of interest.

• Information you provide through enquiry forms, application forms, booking forms or other communications.

• Your marketing preferences and consent choices.

• Information necessary to administer bookings, registrations and payments.

Please do not submit sensitive personal information unless it is necessary for your request and we have an appropriate basis to collect it.

Information collected through Facebook and Instagram lead forms

If you submit a lead form through Facebook or Instagram, we may receive the information you provide, such as your name, email address, telephone number and answers to questions included in the form.

We use this information to respond to your enquiry, provide requested course information or brochures, explain training options and arrange information calls or follow-up communications where appropriate.

Information collected automatically

When you visit our website, we and our service providers may collect technical and usage information, including:

• IP address.

• Browser type and device information.

• Pages visited and interactions with website content.

• Date, time and duration of visits.

• Referring websites or advertising campaigns.

• Cookie identifiers and similar online identifiers, where applicable.

This information may be used for website functionality, security, analytics and advertising measurement, subject to applicable consent requirements.

Booking and payment information

If you book a class, register for a course or make a payment, we and the relevant service providers may process information needed to administer your booking, registration, payment and customer support.

Payments may be handled through third-party payment providers. We do not intend to collect or store full payment card details directly through our website.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and requests for information.

• Provide requested course brochures, programme details, pricing and training dates.

• Explain EYT Pilates Teacher Training pathways and course requirements.

• Arrange discovery calls and appointments.

• Process registrations, bookings and payments.

• Deliver classes, courses and other services.

• Communicate important information about a booking or registration.

• Send newsletters, course announcements and promotional communications where permitted.

• Measure and improve website performance and advertising campaigns.

• Understand how visitors interact with our website.

• Support advertising audience creation and measurement where enabled and permitted.

• Protect our website, business and customers against fraud, misuse and security threats.

• Meet legal, accounting and regulatory obligations.

• Handle complaints and disputes.

We will not use personal information for materially different purposes without an appropriate legal basis and any additional notice or consent required by law.

4. Facebook, Instagram and Meta Advertising

Bali Pilates Plus uses advertising services provided by Meta Platforms to promote Pilates services and teacher training programmes on Facebook and Instagram.

Meta Instant Forms

When you submit an enquiry through a Facebook or Instagram Instant Form, Meta may make the information you provide available to Bali Pilates Plus so that we can respond to your request.

We may use this information to provide the course information you requested, answer questions, discuss suitable training programmes and arrange an information call.

Submitting an enquiry does not automatically subscribe you to ongoing promotional communications where separate consent is required.

Meta Pixel

Our website uses the Meta Pixel, an advertising and analytics technology provided by Meta, to help measure advertising performance and understand how visitors interact with our website.

Depending on the technologies enabled, your browser settings and your cookie preferences, the Pixel may collect or transmit information such as your IP address, browser and device information, cookie identifiers, pages visited and actions taken on our website.

We may use this information to measure the effectiveness of Facebook and Instagram advertising, understand website activity, improve campaigns and create or use advertising audiences, including audiences of previous website visitors, where permitted.

Where configured, the Pixel may record relevant website events, such as page views, enquiries or registration-related activity. We aim to configure event tracking appropriately for its intended purpose.

Meta Conversions API

If server-side tracking through Meta Conversions API or a related integration is enabled, certain website events or related information may also be transmitted to Meta through that integration for advertising measurement, optimisation or audience-related purposes.

The information transmitted depends on the integration and its configuration. We will configure tracking and obtain consent where required by applicable law.

Meta's use of information

Certain information may be shared with Meta for advertising measurement, matching, optimisation and audience-related purposes.

Meta may process information under its own privacy policy:

https://www.facebook.com/privacy/policy/

You can also manage advertising preferences through the relevant Facebook and Instagram settings.

5. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, analytics and advertising.

Cookies are small files stored on your device that can help websites operate, remember preferences and understand activity across visits.

We may use website analytics services, including Google Analytics if enabled, to understand website traffic and visitor interactions. We may also use Wix analytics and advertising technologies provided by Meta or other service providers where configured.

These technologies may collect technical information, usage data and online identifiers.

Where required by applicable law, we will seek consent before using non-essential analytics or advertising cookies and technologies.

You can manage available cookie preferences through our website's cookie settings, where provided, and can also adjust cookie settings in your browser. Blocking certain cookies may affect website functionality.

6. Email Marketing and Communications

We use Wix Email Marketing to manage and send email communications where applicable.

We may contact you to respond to an enquiry or provide information you have requested. Where permitted, we may also send relevant communications about Pilates teacher training, upcoming course dates, educational opportunities, studio services and special offers.

Where applicable law requires separate consent for ongoing promotional communications, we will obtain that consent.

You can unsubscribe from marketing emails using the unsubscribe link in the message or contact us to request that we stop sending promotional communications.

Withdrawing marketing consent does not prevent us from sending necessary service-related communications or retaining information where required or permitted by law.

We aim to keep our email marketing records accurate and to respect unsubscribe and consent preferences.

7. Third-Party Service Providers

We may use third-party platforms and service providers to operate our business, website and services. Depending on the services used, these may include:

• Wix: website hosting, website forms, email marketing and related website functionality.

• Meta Platforms: Facebook and Instagram advertising, Instant Forms, the Meta Pixel and related advertising measurement tools.

• Google: analytics and related services, where enabled.

• WeTravel: teacher training course information, registration and related payment processes.

• Calendly: scheduling discovery calls and appointments.

• Xendit: payment processing for relevant services.

• WhatsApp: customer and prospective student communications, where used.

We share personal information with providers where reasonably necessary for them to deliver their services or support our business operations.

Third-party providers may process information under their own privacy policies and contractual terms. Their practices are not entirely controlled by Bali Pilates Plus, and we encourage you to review their policies when using their services.

We do not sell personal information to third parties for their own independent direct marketing.

8. Disclosure of Personal Information

We may disclose personal information:

• To service providers who help us operate our business and deliver our services.

• To Meta and relevant advertising or analytics providers for the purposes described in this policy.

• To payment and registration providers to complete transactions and administer courses or bookings.

• Where required by law, a court order or a lawful request from an appropriate authority.

• Where reasonably necessary to investigate fraud, protect our rights, address security issues or protect individuals.

• In connection with a business restructuring or transfer, subject to applicable legal requirements.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

9. International Processing and Transfers

Some service providers may store or process personal information outside Indonesia, including in countries where their systems, staff or service providers operate.

As a result, personal information may be transferred internationally when we use website hosting, advertising, analytics, booking, registration, payment or communication services.

Where applicable, we will take appropriate steps to ensure that international transfers and related processing comply with applicable data protection requirements.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing prospective student communications, administering bookings and registrations, maintaining business records and complying with legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, the relevant provider's arrangements and applicable legal requirements.

Where personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to lawful retention requirements.

If you request deletion, we will assess the request in accordance with applicable law. Certain information may need to be retained for legal, accounting, security or dispute-resolution purposes.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, account security practices and the use of established third-party service providers.

No website, online transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where appropriate.

• Withdraw consent where processing is based on consent.

• Object to or request restrictions on certain processing where provided by law.

• Request information about how your personal information is collected, used or shared.

• Raise a complaint about our handling of personal information with us or the relevant authority, as applicable.

To exercise a right or ask a privacy-related question, contact us using the details in the Contact Us section below.

We may need to verify your identity before responding. Some requests may be subject to legal exceptions or retention obligations.

You can also manage marketing preferences using the unsubscribe options in our communications and adjust advertising preferences through the relevant advertising platforms.

13. Children's Privacy

Our website and teacher training advertising are primarily intended for adults interested in Pilates services and professional education.

We do not knowingly collect children's personal information in circumstances where parental or guardian consent is required unless the necessary consent or other lawful basis has been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

14. Third-Party Websites and Platforms

Our website and communications may contain links to third-party websites, booking services, payment platforms and social media services.

When you visit or provide information to those services, their own privacy policies and terms may apply. We encourage you to review their policies before submitting information directly to them.

This Privacy Policy describes our practices and does not replace the privacy policies of independent third-party providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, advertising practices or legal obligations.

The latest version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes to how personal information is processed.

16. Contact Us

For questions, concerns or requests relating to personal information, please contact:

PT Vaughan Smith Investments
Trading as Bali Pilates Plus

Business address:
Level 1, Batu Belig Square
Jalan Batu Belig No. 38
Kerobokan Kelod, Kuta Utara
Badung, Bali 80361
Indonesia

Privacy enquiries: hello@balipilatesplus.com

Website: https://www.balipilatesplus.com

Please include enough information for us to understand and respond to your request. We may contact you to verify your identity before disclosing or changing personal information.